Customer Service Operating Hours

Our customer service team is available Monday to Friday, from 9:30 am to 5:30 pm, excluding bank holidays.

Outside these hours, you can still reach us through email, website chat, WhatsApp, or text message, and we will respond promptly once operations resume.

For quick communication, you can message us on WhatsApp at 075 9292 3131. Please note that this number is for chat only and does not accept voice calls.

If you prefer to email us at support@hiline-lighting.co.uk, you will automatically receive an instant reply containing your ticket number. This confirms your message has been received and logged in our support system for follow-up by the appropriate department.

For urgent matters or when you need to discuss a project directly, please call 020 3004 9292. Have your ticket number ready so we can locate your enquiry quickly and assist you more efficiently.

While WhatsApp chat is continuously monitored for urgent issues, complex or technical questions that require an engineer’s expertise are best handled by email. Our engineers and technical team review these in priority order to provide accurate and professional answers.

If your project is time-sensitive, do not wait for a ticket reply. Call us, quote your ticket number, and speak with our team.