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Click & Collect (Order Collection) Policy – Please Read Before Ordering
Click & Collect – Important Information Hi-Line Lighting offers Click & Collect from our single collection point: Big Yellow Storage, 163 London Road, Kingston upon Thames, KT2 6NU Free customer parking is available on-site. All collection orders must be placed online in advance. Orders are prepared manually by our warehouse team and must be picked, checked, packed, and transferred to the reception area, so collection is not immediate. Orders placed before 3:00pm are usually ready the same day. Orders placed after 3:00pm are normally prepared for next working day collection. Please do not travel to the collection point until you receive our “Ready to Collect” confirmation email. There is no Hi-Line signage on site. Simply go to the Big Yellow reception desk and provide your order name or number. Optional WhatsApp collection notifications: 075 9292 3131 (please message your order number) Collection hours: daily 10:30am–4:30pm Collection orders are treated as accepted at the point of collection. Support: support@hiline-lighting.co.uk
Read moreLED Lightbox Lighting Explained
Choosing the correct lighting method for a lightbox is essential for achieving even illumination and long-term reliability. The two main approaches are edge-lit acrylic panels and back-lit lightboxes, and they are not interchangeable. Edge-lit lighting injects light into the acrylic edge and is ideal for very shallow constructions where edge access is available. For taller panels, edge lighting must be balanced, usually from both the top and bottom. If bottom edge access is not possible, uniformity cannot be guaranteed. In these cases, back-lighting is the correct solution. Back-lit lightboxes place LED modules behind the acrylic, projecting light forward into the cavity. This approach is particularly suitable for back-printed acrylic, larger panels, and installations where physical constraints prevent correct edge lighting. A common solution is the CL005 LED backlighting module, a 12V constant-voltage module designed specifically for signs and lightboxes. Modules can be cut to length and used up to 30 modules per electrical string, with larger layouts achieved using parallel wiring. Correct spacing, power supply headroom, and physical testing are all important to achieve a good result. In a recent example, a lightbox using 24 CL005 modules was powered by a 60W 12V LED driver, providing sufficient headroom for reliability and long service life. Using one driver per lightbox kept wiring simple and reduced thermal stress. For detailed wiring guidance, spacing recommendations, and a full case study, download our CL005 Installation Guide or contact the Hi-Line Lighting team for technical support.
Read moreWhy LED Dimming Is Not Always Straightforward and How Hi-Line Controllers Solve Compatibility Issues
This guide explains why wall dimmers often fail with LED strips and GU10 lamps and how Hi-Line controllers such as HL-S1-A and HL-V1-S solve these issues. It covers mains dimming compatibility problems, flicker, load limitations and the benefits of using a controller between the dimmer and the LED driver. It also includes examples of suitable drivers and explains why the correct driver size must match the LED strip load. Suitable for installers and customers wanting stable and smooth LED dimming.
Read moreWhy Your LED Wall Dimmer Cannot Handle Bigger LED Loads — And the Simple Module That Fixes It
Many LED wall dimmers cannot handle the load of large LED strip installations. This article explains why overload happens and how a phase-cut dimming extension module allows your existing dimmer to control much bigger LED loads safely and reliably.
Read moreCustomer Service Operating Hours
Our customer service team is available Monday to Friday, from 9:30 am to 5:30 pm, excluding bank holidays. Outside these hours, you can still reach us through email, website chat, WhatsApp, or text message, and we will reply promptly once the team is back online. We aim to respond to all messages as quickly as possible during working hours to ensure smooth support for all trade and retail customers.
Read moreLuxury Jewellery Display Lighting – High CRI COB and SMD LED Strip Comparison for Gold and Diamond Showcases
Discover how to achieve perfect jewellery display lighting with Hi-Line Lighting’s high CRI COB and SMD LED strips. Compare the performance of our powerful 528 LED/m COB and ultra-bright 700 LED/m SMD options for gold and diamond showcases.
Read moreWhat Are Constant Current (Long-Run) LED Strips?
Constant Current (Long-Run) LED Strips are designed for extended runs with no dimming. Use our Refine By filter to find them or contact us for advice.
Read moreHow to Control LED Strips with WiFi, RF and DMX512
Looking for a way to link wireless control with professional DMX lighting? The HL-WT-DMX-S WiFi & RF DMX512 Controller bridges app, voice and RF remotes with DMX decoders. Ideal for synchronised LED strip projects where you want smart convenience without giving up DMX reliability. ? Discover more about the HL-WT-DMX-S and how it can simplify your next lighting project.
Read moreWhy Hi-Line Lighting Takes a Different Approach to Warranties
When it comes to warranties in the lighting industry, not all promises are created equal. You may have seen other suppliers advertising “5 years” or even “10 years” as standard, without ever asking about how their products will be installed, who will be installing them, or whether the design has been carried out correctly. At Hi-Line, we take a very different approach.
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