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This section provides practical information to help customers with general enquiries, including working hours, delivery and collection schedules, returns, warranty procedures, and contact details. Designed to offer quick access to essential service-related updates and policies for both trade and retail customers.
Customer Service Operating Hours
Our customer service team is available Monday to Friday, from 9:30 am to 5:30 pm, excluding bank holidays. Outside these hours, you can still reach us through email, website chat, WhatsApp, or text message, and we will reply promptly once the team is back online. We aim to respond to all messages as quickly as possible during working hours to ensure smooth support for all trade and retail customers.
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